Menu
0
0

Your Cart is Empty

Add description, images, menus and links to your mega menu

A column with no settings can be used as a spacer

Link to your collections, sales and even external links

Add up to five columns

  • Add description, images, menus and links to your mega menu

  • A column with no settings can be used as a spacer

  • Link to your collections, sales and even external links

  • Add up to five columns

    • Shipping & Returns

    Thrivalist Shipping & Returns Policy

    Effective Date: Dezember 03, 2025

    This Shipping & Returns Policy is part of the Thrivalist Conditions of Use. By placing an order on Thrivalist.com, you agree to the terms below.

    Shipping

    Payment & Credit Card Charges

    To prevent delays or canceled shipments, your payment method is charged at the time your order is placed. If a payment is declined after processing begins, we may cancel the order.

    Shipping Costs

    Shipping rates are calculated at checkout based on your location, order weight, and selected carrier or service.
    Shipping charges are non-refundable once an order has shipped.

    Shipping Destinations

    We currently ship within the continental U.S., Alaska, Hawaii, and Canada.
    Additional fees may apply for non-contiguous U.S. locations and Canadian deliveries.

    Delivery Times

    Orders may ship via UPS, USPS, FedEx, freight carriers, or other trusted partners.
    Typical delivery estimates:

    • U.S. Standard Ground: 5–7 business days

    • Canada: 7–14 business days (customs may cause delays)

    • Expedited options are available at checkout

    Processing may take longer during high-volume periods or if an item is on backorder.
    UPS does not deliver to PO Boxes, APO, or FPO addresses.

    Taxes

    Sales tax is calculated at checkout based on your shipping address.
    Canadian GST/HST/PST may apply.

    Returns

    We want you to feel confident in your purchase. Please review the guidelines below before requesting a return.

    Return Window

    You must request a Return Authorization Number (RAN) within 14 days of receiving your order.
    After 14 days, all sales are final.

    Eligible Returns

    Only non-food merchandise in new, unused condition is eligible.
    The following cannot be returned:

    • Opened or partially used items

    • Any food or food-related product

    • Clearance or special-order items

    • Products without original packaging

    • Items returned without a valid RAN

    A 15% restocking fee applies to all non-defective returns.

    How to Request a Return

    Email info@thrivalist.com with your order number and reason for return.
    If approved, you’ll receive a RAN valid for 10 business days.

    Returned items must:

    • Arrive in original packaging

    • Be in new, unused condition

    • Have the RAN clearly written on the outside of the box

    • Be shipped using a trackable and insured service

    You are responsible for return shipping costs unless the return is due to our error.

    Refunds

    Refunds are issued to your original payment method within 7 business days after inspection.
    Shipping charges and restocking fees are non-refundable unless the return is related to an error on our part.

    Damaged or Lost Shipments

    Visible Damage at Delivery

    Refuse the package and notify the driver immediately.

    Concealed Damage

    Keep all packaging and contact us immediately.

    Lost Shipments

    If tracking shows "delivered" but you did not receive your package, notify us within 3 business days.

    Thrivalist is not responsible for damage or loss after delivery confirmation.

    Defective Products

    For manufacturer defects reported within 14 days, we will replace the product or issue store credit.
    A valid RAN is required before returning defective items.

    Order Cancellations (Before Shipping)

    Orders canceled before shipment may be subject to a 15% restocking and processing fee.
    Once shipped, the full Returns Policy applies.

    Unauthorized Returns

    Returns without a valid RAN will be refused and returned at the sender’s expense.

    Policy Updates

    Thrivalist may update this policy at any time. The most current version will always be posted online.